Version 2026-09-07

Privacy policy · Fijnwyn

This policy applies to Fijnwyn Festivals (Pty) Ltd. (Fijnwyn). Transactional emails about your account or enquiries are sent regardless of marketing consent.

Who we are

Fijnwyn is the responsible party for personal information collected through this website. Contact details are on our Contact page.

What we collect

We collect information you provide when you contact us or sign up for updates (such as your name and email). We do not take ticket payments on this website. Festival tickets are sold by external ticketing partners — when you follow a ticket link from this site, that partner collects and processes your booking and payment details under their own privacy policy.

Why we use your information

We process your data to respond to enquiries, improve our website, meet legal obligations, and (only if you opt in) send festival news and marketing.

Marketing communications

Marketing emails are sent only when you opt in on this site (for example when contacting us or signing up for updates). You may withdraw consent at any time by contacting us.

External ticketing and payments

Fijnwyn does not process ticket payments. Ticket purchases are completed on third-party ticketing platforms linked from this site. Those providers are responsible for checkout, card processing, and related personal information under their own terms and privacy policies. We do not receive your card details. A ticketing partner may share limited booking confirmation details with us (such as your name, email, or ticket type) so we can administer the event.

Retention

Contact and enquiry records are kept only as long as needed for the purposes above or as required by law. Marketing consent records are kept to demonstrate what you agreed to and when. Any booking details a ticketing partner shares with us for event administration are kept only as long as needed for that purpose or as required by law.

Your rights

You may request access to, correction of, or erasure of personal information we hold about you where the law allows. We will respond within a reasonable time and explain any records we must keep for legal reasons. For personal information held by an external ticketing partner (including payment details), please contact that partner directly under their privacy policy.

Contact

Questions about this policy or personal information we hold? Use the Contact page or email the address shown in the site footer.